Delivery, Exchanges and Returns

Thank you for choosing Gazebo Flowers & Events.

Delivery

After placing your order and completing payment, you will receive an email confirming your order.

We deliver six days a week, including public holidays, from 9:00 am to 7:00 pm, excluding Sundays. For any special requests, please call +90 535 375 31 73 and we will do our best to help.

Your order will be prepared especially for you, as closely as possible to the photograph, and delivered on your chosen date and within your selected time slot.

For delivery between 9:00 am and 1:00 pm, please place your order at least one day before the delivery date. Same-day delivery is not available for orders placed after 3:00 pm. For special requests, please call +90 535 375 31 73 and we will do our best to help.

If delivery is delayed, the person who placed the order will be informed.

Delivery is available throughout Istanbul.

Exchanges

You may request changes to orders that have not yet been delivered. If your order is being prepared, please call +90 535 375 31 73 and we will do our best to help. Orders already out for delivery cannot be changed.

Returns

If your order is being prepared, you can cancel it by calling +90 535 375 31 73. Orders that are out for delivery or have been delivered cannot be cancelled.

Where a return is applicable, a refund will be processed for products returned to us on the same day, complete and undamaged. Products returned after that day, or incomplete or damaged products, will not be accepted.

The refund process begins when we receive the returned product. If it meets the return conditions, Gazebo Flowers & Events will issue a refund to your credit card. Depending on your bank, the product price will appear as a credit on your card within ten business days. This process is entirely controlled by your bank; Gazebo Flowers & Events cannot intervene.